Technical Writer - API Documentation

- Serve as a CCO Subject Matter Expert (SME) for General Reference by reviewing updates and changes from business partners. - Investigate and resolve process issues, submitting updates with clear steps for incorporation into the General Reference tool. - Seek enhancements to existing processes already integrated into the General Reference. - Publish approved business process documents in the Front Page application for General Reference. - Edit and format all information succinctly before publishing. - Update the Whats New page to inform users of recent changes. - Maintain an easily accessible archive for documented processes for later reference by the Law Department and others. - Utilize Outlook, Excel, and Word for documenting and tracking update requests. - Assess current processes to identify which call guides require revisions and which can be eliminated. - Provide innovative solutions when integrating communications and process steps for customer contact employees. - Collaborate with team members on the How 2 Guides to ensure all processes are up-to-date in both reference tools. - Act as a CCO expert to investigate, test, and address process issues reported to the General Reference mailbox. - Respond to all inquiries in the mailbox within a single business day. - Actively participate in safety programs and take a leadership role in promoting workplace safety. - Proactively identify and correct safety hazards and unsafe work practices. - Adhere to the code of safe practices and complete all required ergonomic and safety training by year-end.