2513 IT & Software Developer jobs in the US
IT Help Desk Agent
$74,000 - 114,000
Axelon Services Corporation
Bridge Street 44, Portsmouth
$74,000 - 114,000
Requirements
Must:
- Proven experience in providing IT support or service desk functionalities.
- Strong knowledge of computer operating systems, hardware, and software.
- Familiarity with network connectivity and email configurations.
- Excellent verbal and written communication skills.
- Ability to analyze and troubleshoot technical issues effectively.
- Experience with call tracking systems or similar documentation tools.
- Strong customer service orientation and teamwork abilities.
- Capacity to adapt quickly to changing priorities and business needs.
- Basic understanding of application features and functionalities.
- Willingness to participate in ongoing training and skill enhancement.
Responsibilities
- Serve as the primary point of contact for resolving technology-related inquiries through phone, email, or web.
- Accurately record customer requests in the call tracking system.
- Assist with connectivity issues related to networks, emails, and computer systems.
- Collaborate with customers and colleagues to identify and solve problems.
- Analyze and troubleshoot various technical issues, documenting each step taken.
- Provide support for the functionality and usage of specific applications.
- Deliver Level 1 technical assistance for issues of low to moderate complexity.
- Contribute to the technical knowledge base with new insights and updates.
- Follow established procedures and policies diligently.
- Make informed decisions in alignment with documented protocols.
- Report any procedural problems and propose improvements as necessary.
- Perform additional tasks as assigned by management or as needed.
Description
We are seeking an IT Help Desk Agent to join our team on a 12-month contract basis, with the potential for extension up to 24 months. This hybrid position allows for 2 days on-site work in either Portsmouth, NH or Plano, TX. Our team values collaboration and a commitment to providing high-quality support to our customers. We offer a structured 3-week training program to ensure you are well-prepared for the role, and the position may require flexibility in shifts based on business needs after training completion.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 2513 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, Sched LLC, Ace Software Consulting Inc., Airia Brands Inc, Snaplii, PosiTrace, DataAnnotation among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 77 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 77 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.