688 IT & Software Developer jobs in the US
Desktop Support Engineer - Windows & Mac
$107,000 - 147,000
Avance Consulting Services
1st Avenue South 100, Nashville
$107,000 - 147,000
Requirements
Must:
- Proficient in building and installing PCs, phone systems, wireless networks, and peripheral devices (printers, scanners, mobile/smartphones) related to desktop infrastructure
- Experience providing guidance and support to colleagues for incident resolution
- Ability to conduct routine maintenance on PCs, networks, phone systems, and peripherals
- Skilled in identifying, logging, and resolving technical issues with software applications or network systems
- Capable of suggesting potential changes and improvements to senior team leaders
- Familiarity with maintaining work within service level agreements and department guidelines
- Competence in creating, maintaining, and distributing progress reports to senior leadership
- Experience in migrating servers from Windows XP to Windows 7 or higher
- Ability to maintain client databases with up-to-date solutions and clear activity records
- Proficient in explaining and documenting technical issues clearly to clients
- Experience using a call logging system to accurately record requests
- Strong problem-solving and analytical skills
- Excellent written and oral communication skills
- Ability to interact with clients and manage escalations effectively
- Highly motivated to achieve business objectives
- Capability to cultivate and sustain strong working relationships
- Knowledge of ITIL principles
Responsibilities
- Build and install desktop PCs, phone systems, wireless networks, and peripheral devices according to departmental standards
- Provide consultation and support to team members for incident management
- Conduct routine maintenance on installed PCs, networks, telephone systems, and peripherals
- Identify, log, and troubleshoot technical issues related to software applications and network systems
- Propose potential improvements and changes to senior management for consideration
- Ensure compliance with agreed service levels and departmental guidelines in daily operations
- Create and share reports regarding progress with senior leadership
- Manage the migration of servers from Windows XP to Windows 7 or higher version
- Keep client databases updated with relevant solutions and activity logs
- Communicate technical issues to clients in an understandable manner
- Accurately document service requests using a call logging system
- Perform software packaging in accordance with package requirement forms within required timelines
- Diagnose packaging issues and conduct quality assurance on software packages
- Collaborate with Transitions/Transformation teams for solution packaging as per statement of work
- Schedule and analyze the distribution of software packages to the target audience
- Update workflow management tools to track all software distribution activities
- Report issues affecting distribution timelines or success
- Execute software distribution remediation for unsuccessful deployments
- Generate deployment reports and coordinate actions with relevant teams to achieve 100% success rate
- Conduct monthly patch management to ensure full compliance
Description
We are seeking a Desktop Support Engineer to join our team in Nashville, Tennessee. This is a contract role where you will be instrumental in building and maintaining desktop infrastructures, providing excellent support, and ensuring all systems run efficiently. By joining us, you will contribute to a collaborative environment where your skills and efforts are valued. We offer a supportive team culture and resources to enhance your professional growth.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 688 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sched LLC, Jump, Audcomp Group Inc, D3 Security Management Systems, Torus Biomedical Solutions, Snaplii, P3S Corporation among others, are currently hiring for Support roles in the United States.
The company with most openings is Boeing as they are hiring for 32 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Boeing as they are hiring for 32 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.