IT Help Desk Technician - Managed Services

- Conduct regular maintenance on servers and networks - Provide basic support for Active Directory tasks, including user management and password resets - Assist with Multi-Factor Authentication setups and user unlocks - Troubleshoot and resolve basic hardware issues, including setup and installation of peripherals - Install and support Windows operating systems, including command line assistance and client support - Offer desktop support for Windows 10 and 11 as well as server support for various Windows Server versions - Diagnose and remedy basic software issues on PCs and mobile devices - Provide essential support for Microsoft Office and Office 365 applications - Assist with spam filtering issues - Troubleshoot network connections and protocols, including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, VPN, and network hardware - Identify and resolve basic infrastructure issues related to cabling and storage technologies - Address security vulnerabilities and support Duo MFA/SSO ticket resolution - Handle basic anti-virus support and remediation tasks - Configure and install laptops and mobile devices - Offer foundational support for Mac OS, Linux, and mobile operating systems - Maintain servers and networks across diverse environments - Escalate issues to higher-level support when necessary - Provide after-hours support on a rotating schedule every few months - Create and maintain detailed documentation, diagrams, and instructions - Manage dispatch support tasks, including answering calls and assigning tickets