Network Operations Engineer

- Operate and resolve issues within a global Optical network. - Execute fault isolation and resolution for Layer 0 and 1 network problems. - Take charge of tickets generated by network events and collaborate with field resources for resolution. - Manage and escalate critical incidents, ensuring clear communication with stakeholders. - Assist in troubleshooting network circuits and hardware, including patch panels, optics, and cabling. - Identify and analyze various error/failure conditions across diverse network device types. - Provide on-the-ground support for network incidents, working with peers and cross-functional teams. - Serve as the escalation point during business hours for troubleshooting and process challenges. - Coordinate with field teams to resolve issues affecting network infrastructure. - Take ownership of incident response processes, escalating to higher-level support when necessary. - Quickly respond to significant network incidents, supporting the SEV initiation and resolution processes. - Oversee the monitoring of network infrastructure ticket queues for timely and accurate handling. - Document incident resolution steps while maintaining accurate logs in ticketing systems. - Contribute to the development of monitors, alerts, dashboards, and performance metrics to enhance operations. - Provide insights on recurring network issues to refine troubleshooting procedures and SOPs. - Participate in network optimization initiatives, assisting in scaling efforts. - Document and enhance operational processes and procedures, ensuring alignment with best practices. - Adhere to Return Merchandise Authorization (RMA) processes and collaborate with vendors for hardware replacements. - Maintain accurate inventory and documentation in cooperation with audit and asset management teams. - Track tickets for compliance with SLAs, ensuring prompt resolution of issues.