4086 IT & Software Developer jobs in the US
Help Desk Technician
$50,000 - 56,000
Arena Technical Resources
Sivley Road SW 201, Huntsville
$50,000 - 56,000
Requirements
Must:
- Proficiency in ticket creation, escalation, and follow-up in a help desk setting.
- Strong technical troubleshooting skills for user problem resolution and issue isolation.
- Experience in imaging and deploying virtual systems.
- Ability to provide technical support for computer systems, software, and hardware.
- Excellent communication skills for responding to inquiries via email, in person, or over the phone.
- Capacity to develop and maintain Standard Operating Procedures (SOPs) for operational efficiency.
- Competence in installing, modifying, and repairing computer hardware, software, and peripherals.
- Ability to report metrics regularly and carry out customer satisfaction surveys.
- Knowledge of mobile device administration and management of SIPR tokens.
- Skill in asset management, encompassing receipt, logging, documentation, and disposal of IT equipment.
- Physical ability to sit or stand for extended periods and complete tasks that involve bending, reaching, and kneeling effectively.
Responsibilities
- Organize, prioritize, and meet deadlines efficiently.
- Convey complex information in a simplified manner.
- Demonstrate strong critical thinking and problem-solving capabilities.
- Work proactively to prevent issues rather than solely reacting to them.
- Exhibit strong verbal and written communication skills to articulate concepts, plans, and proposals clearly.
- Conduct customer satisfaction surveys and confirm resolution of tickets upon closure.
- Provide initial support for incidents, problems, or requests and assist with inquiries through various communication channels.
- Assist with mobile device administrative support, including the issuance and resetting of tokens.
Description
We are seeking a dedicated and qualified individual to take on the role of Help Desk Technician II at our Redstone Arsenal, AL location. Our team is known for its diversity and skill set, and we offer a competitive salary ranging from $50,000 to $56,000. Candidates must possess a Secret Clearance as this position supports a government contract. In this role, you will be instrumental in providing comprehensive help desk and asset management support, ensuring smooth operations and user satisfaction. Physical agility will be necessary for daily tasks, alongside the opportunity to grow and further develop your technical abilities in a supportive environment.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 4086 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Space Ops Inc., Decisive Dividend Corporation, D3 Security Management Systems, GINGER Telecom, Gatestone & Co. Inc, GE Aerospace, AMZ Prep among others, are currently hiring for Support roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 296 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Judge Group, Inc. as they are hiring for 296 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.