755 IT & Software Developer jobs in the US
IT Support Technician - Hardware & Software Focus
$65,000 - 70,000
Arctic Storm Management Group, LLC
4th Avenue 600, Seattle
$65,000 - 70,000
Requirements
Must:
- High School Diploma or GED (minimum); Associates degree in IT, Computer Science, or related field.
- Microsoft 365 Fundamentals certification.
- CompTIA A+ certification.
- CompTIA Network+ certification.
- Cisco CCNA certification (preferred).
- Comprehensive knowledge of commonly used software, hardware, and applications.
- Strong verbal communication abilities for gathering information and simplifying complex technical concepts.
- Proven written communication skills for creating effective support documentation.
- Strong analytical and problem-solving capabilities for diagnosing issues.
- Effective time management skills to ensure timely updates and resolutions.
- Ability to multitask effectively to assist several employees simultaneously.
- Keen observational skills to identify signs of potential problems.
- Excellent customer service skills for professional interactions with employees and colleagues.
Responsibilities
- Provide prompt and professional technical support to both office and vessel-based users, addressing hardware, software, and network issues.
- Act as the main escalation point for complex IT issues, forwarding them to the IT Manager as necessary.
- Assist team members in navigating and utilizing system software and applications effectively.
- Be available for on-call support after hours and on weekends for office and remote employees, including those on vessels.
- Administer and manage user accounts, groups, and permissions within Active Directory.
- Oversee the Office 365/Microsoft 365 environment, including mail management and troubleshooting.
- Manage identity access within Azure Active Directory.
- Configure, install, and maintain hardware and software for desktops, laptops, and servers.
- Set up and maintain Wi-Fi infrastructure in office and vessel environments.
- Support the installation and testing of new software before deployment in a live setting.
- Continuously monitor systems for performance and security issues.
- Manage enterprise-level antivirus and patch management processes.
- Facilitate company backup and recovery practices to safeguard data integrity.
- Review and apply software updates in response to vendor advisories to avert possible concerns.
- Recommend and implement systems security policies while ensuring compliance.
- Prepare and update technical documentation, user guides, and support logs.
- Assess equipment and software capabilities, offering suggestions for improved efficiency and performance.
- Maintain accurate inventory and procurement records.
Description
At Arctic Storm Management Group, LLC, we are a prominent commercial fishing company located in Seattle, WA, orchestrating our fishing operations predominantly in the Bering Sea and the Pacific Ocean. Our corporate headquarters is situated along the beautiful waterfront of Seattles Elliot Bay. We are excited to welcome an IT Support Technician to our team, based at our corporate office. We offer a dynamic work environment with a focus on providing excellent customer service and fostering a collaborative team atmosphere. Our benefits include comprehensive medical, dental, and vision plans, as well as paid time off, a 401k program with employer matching, flexible spending accounts, and educational assistance programs. We take pride in offering a positive workplace culture that supports both personal growth and team success.
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Which companies are hiring for IT Support Engineer jobs in the United States?
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The company with most openings is Jobot as they are hiring for 79 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 79 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.