Manager, IT AI Engineering - Agent Tech

- Manage a team of AI engineers responsible for the design, construction, and operation of AI agents collaborating with business partners - Work closely with technology and business stakeholders to identify valuable opportunities and translate workflows into agent capabilities - Lead the comprehensive development of agent systems covering intent detection, planning, tool usage, memory patterns, RAG, and multi-step workflows - Define and uphold reference architectures and standards for agent frameworks, tool APIs, and deployment methods - Ensure agent designs satisfy criteria for reliability, latency, cost-effectiveness, and maintainability in production environments - Collaborate with business partners to grasp workflows and success metrics, translating them into agent roadmaps and well-structured requirements - Manage stakeholder expectations through clear communication, trade-offs, and transparent progress updates - Implement privacy, security, and responsible AI protocols such as data handling and access controls - Continuously enhance performance in terms of accuracy, safety, latency, and cost - Exhibit strong business acumen and leadership abilities to guide solutions, maintaining effective communication with engineers regarding business needs and product requirements - Collaborate with Business and IT leadership to convey the organizations technical vision and priorities - Create an environment where delivery teams are self-sufficient and accountable for their performance - Provide input on technology choices, personnel management, and product features throughout the product lifecycle - Establish open communication between engineering teams and IT leadership - Foster technical skill enhancement within the organization through education and metrics - Manage staffing strategies aligned with Scrum and Agile principles in partnership with the Scrum Lead - Promote the adoption of industry-leading technological trends while assessing IT needs and improvements - Oversee the adoption and migration of emerging technologies - Lead, develop, and mentor a high-performing engineering team with diverse technical skills - Handle budget management and forecasting responsibilities - Manage production issues and coordinate communication as needed after hours