IT Service Management Engineer/Sr Engineer

- Act as the subject-matter expert for systems such as ServiceNow CMDB, Tanium, Flexera, cloud provider APIs, and OT discovery platforms - Direct the technical governance of enterprise asset discovery and maintain CMDB data integrity across SAM and HAM domains - Install, configure, and enhance infrastructure components (compute, storage, network, cloud services) that support ITAM/CMDB and discovery systems - Design, test, and document automation, scripts, and tools to improve platform reliability, lifecycle management, and data quality while decreasing manual tasks - Create resilient, scalable solutions including backup, disaster recovery, and failover strategies for critical platforms - Lead technical designs for new infrastructure capabilities, integrations, and modernization projects across on-premises, cloud, and hybrid environments - Perform root cause analysis for infrastructure or data integrity problems and implement lasting solutions through design and engineering - Establish and maintain observability of platforms through logging, monitoring, health checks, and validation processes - Ensure infrastructure modifications adhere to best practices for resilience, security, supportability, and ITSM alignment - Assess vulnerabilities and operational flaws in infrastructure and propose mitigation strategies - Develop and maintain comprehensive architecture diagrams, technical documentation, operational runbooks, and lifecycle standards - Mentor engineering teams regarding infrastructure practices, platform operations, disaster recovery design, and CMDB/asset-related data flows - Advocate for reusability, standardization, and consistent architectural patterns across systems and integrations - Collaborate with cybersecurity, cloud engineering, audit, ITSM, and operations teams to provide aligned technical solutions