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Amazon Web Services, Inc. jobs

Solutions Architect, Demo Development

$138,200 - 239,000
4th Avenue 600, Seattle
$138,200 - 239,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- I have over 10 years of experience as a solutions architect within global sales teams, or I possess equivalent experience. - I have worked with enterprise customer experience cloud technologies such as CRM, service automation, data analytics, and knowledge management. - I am proficient in scripting languages including Python, Java, C#, .NET, and Node.js. - I have the ability to influence both customer and internal business decision-makers as a thought leader and subject matter expert through effective storytelling.

Responsibilities

- I will design and implement innovative code-based solutions for complex Amazon Connect use cases, showcasing Applied AI. - I will create and publish high-quality technical artifacts including demos, sample code, and starter projects that motivate customers to innovate with Amazon Connect. - I will define coding standards and establish team norms for build projects. - I will ensure the technical quality of specialist artifacts and standards for Amazon Connect demos. - I will lead cross-functional collaboration to develop RFx solutions and scalable enablement resources empowering our global sales and partner organizations. - I will understand customer objectives and challenges, translating them into engaging solution demonstrations. - I will become an expert in AWS Applied AI solutions, designing, and prototyping end-to-end solutions across various contact center domains (e.g., omnichannel engagement, agent experience, analytics, workforce optimization). - I will streamline engagement processes among key stakeholders (e.g., sales and services teams) and use data-driven insights to prioritize project demands. - I may need to travel occasionally for customer meetings (less than 10%).

Description


I am excited to offer a position as a Demo Builder Solutions Architect within the Specialist Solutions team. You will join a vibrant team environment focused on developing user-friendly, standardized, and dependable demo artifacts and training for our global sales organization. In this hands-on role, you will gain expertise in AWS Applied AI Applications, developing captivating demonstrations that help our clients envision their business transformations. Your continuous learning of demo best practices and your domain knowledge will support AWS and partner teams in delivering top-tier demos. You will work closely with our product, marketing, and go-to-market teams to ensure that demos reflect the rapid innovation pace at AWS and maintain visibility across the business. By synthesizing customer feedback from direct interactions, you will provide valuable input for enhancing both the demo pipeline and the AWS product roadmap. In addition, you will advocate for AWS Applied AI solutions and industry trends related to business optimization and customer experience through public speaking, analyst events, and customer engagements such as workshops and conferences. You will also be responsible for creating and sharing best practices and technical content like demos, code samples, and reference architectures. Our team values supporting new members, and we have a diverse group with a variety of backgrounds and experience levels. We build an environment that celebrates knowledge sharing and mentorship, focusing on career growth and project assignments that help each member develop into well-rounded professionals. We recognize and appreciate diverse experiences. Even if I do not meet all the preferred qualifications listed, I encourage applicants to apply, especially those with non-traditional career paths. At AWS, I'm proud to be part of the world’s leading cloud platform, pioneering in cloud computing while continuously innovating to meet our customers' needs. Our inclusive culture emphasizes curiosity and connection, fostering collaboration within our teams and empowering our employees to embrace their unique traits. I'm committed to offering resources for mentorship and career development while maintaining work-life balance, supporting our employees in achieving success both professionally and personally.
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