Regional Reliability Engineer

- I will autonomously support operational workflows in ADC regions, ensuring compliance with established SLAs while upholding security protocols. - I apply my technical expertise to resolve complex operational challenges while working independently, knowing when to seek assistance or escalate issues. - I understand the architectural distinctions of ADC and their operational ramifications, serving as a key contact for services and workflows. - I create and maintain documentation, runbooks, and processes while reviewing contributions from my colleagues. - I identify operational deficiencies in ADC implementations and analyze systemic patterns to propose suitable mitigations. - I utilize my robust diagnostic and troubleshooting skills to address ADC-specific issues, leveraging my expertise in AWS services and ADC requirements. - I strictly adhere to ADC security policies and help educate others on their significance. - I effectively communicate with customers and partner teams, fostering constructive discussions and striving for solutions that meet ADC needs. - I actively contribute to workflow enhancements and automation initiatives, helping to identify and eliminate repetitive manual tasks. - I engage in mentoring junior engineers and enrich the team's knowledge base, while influencing technical conversations around workflow optimization and prioritization. - I participate in an on-call rotation to provide essential support from secure facilities while maintaining high operational excellence standards.