915 IT & Software Developer jobs in the US
Senior Enterprise Service Management Administrator
$80,000 - 108,000
Alterra Mountain Company
Wazee Street 3501, Denver
$80,000 - 108,000
Requirements
Must:
- 3-4+ years experience in managing and operating an Enterprise Service Management platform.
- 3-4+ years of experience in SQL development, API scripting, and HTML.
- 1-2+ years of development experience.
- Strong problem-solving and analytical abilities, including risk identification and potential mitigation strategies.
- Exceptional written and verbal communication skills; proven capability to engage with both technical and non-technical stakeholders as well as vendors.
- Outstanding customer service and support skills, with a focus on implementing best practices within ESM tools and processes.
- Proven ability to establish relationships with various levels of staff throughout the organization.
- Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent professional experience.
Responsibilities
- Oversee and maintain the ESM Platform to ensure its reliability, performance, and security.
- Configure the Enterprise Service Management system and make informed decisions regarding its design and setup.
- Execute initiatives that deliver new value to users while supporting a user-centric design philosophy.
- Provide tier 1-3 technical support, resolving complex issues and engaging with technical resources or vendors when necessary.
- Ensure the ESM complies with established security and reliability standards.
- Measure, track, and analyze key performance indicators (KPIs) and metrics.
- Gather requirements and formulate technological solutions that adhere to IT process best practices.
- Advance ITIL practices including Ticket, Problem, and Knowledge Management.
- Evaluate, design, and implement process enhancements and operational efficiencies across business processes.
- Utilize scripting and database querying to streamline integrations, recurring tasks, and system testing.
- Assist in documenting standards and best practices for Ticket Management, Problem Management, and Knowledge Management processes.
- Provide training tailored to the diverse needs of end users, partners, and team members.
- Undertake other assigned responsibilities as needed.
Description
At Alterra Mountain Company, we are a collective of renowned year-round mountain resorts, operating the worlds largest heli-skiing service, and providing the Ikon Pass—your ticket to over 50 breathtaking mountain destinations globally. Based in Denver, Colorado, we cultivate a shared passion for mountain adventures. We offer our employees exceptional benefits, including a complimentary Ikon Pass, flexible time off, comprehensive health insurance, and a hybrid work environment in our pet-friendly office located in Denvers vibrant RiNo Art District. Join us in shaping the future of mountain exploration!
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The company with most openings is Capital One as they are hiring for 239 different IT Specialist jobs in the United States. They are probably quite committed to find good IT Specialists.