1429 IT & Software Developer jobs in the US
Technical Support Specialist
$55,000 - 70,000
Alpine Shredding Trucks
Alpine Crt 30, Kitchener
$55,000 - 70,000
Requirements
Must:
- College diploma or technical certification in Hydraulic Technology, Mechanical Technology, Electrical Technology, Mechatronics, or a related discipline (or equivalent experience).
- Over 3 years of practical experience in troubleshooting mechanical and electrical systems.
- Solid knowledge of hydraulic systems, DC circuits, motors, drives, and control systems, as well as relays, sensors, switches, and PLC basics.
- Capability to read and interpret wiring diagrams and mechanical schematics.
- Strong verbal communication skills for clearly explaining technical concepts.
- Proficient in service management software and Microsoft Office suite.
- Exceptional problem-solving and analytical skills.
Responsibilities
- Provide technical assistance via phone for mechanical and electrical equipment.
- Diagnose equipment issues utilizing schematics, wiring diagrams, and service manuals.
- Guide customers and field technicians through troubleshooting and repair processes step-by-step.
- Keep thorough documentation of service calls, troubleshooting steps, and resolutions.
- Address customer inquiries and complaints effectively.
- Escalate intricate technical problems to engineering when necessary.
- Assist in recognizing persistent product issues and relay findings to engineering and production teams.
- Support warranty assessments and identify root causes of failures.
- Stay informed about company products, updates, and technical bulletins.
- Deliver professional, courteous, and solution-focused customer service.
- Supervise and manage service resources and workflow issues within the department.
- Meet regularly with department heads and business unit leaders; assist in addressing issues between business units and other departments.
- Enhance and design policies, procedures, and service systems to align with departmental objectives.
- Update work orders with relevant information for quicker and easier customer access.
- Measure and assess key customer service metrics including call handling, repair turnaround time, and work order aging.
- Drive and oversee parts sales to ensure outstanding customer service while boosting parts and service sales.
- Perform additional duties as assigned by the supervisor.
Description
We are a dedicated team seeking a Technical Phone Service Technician who is skilled in customer service with a focus on mechanical and electrical troubleshooting. Our technicians provide remote support to customers and field personnel through phone and digital platforms. We offer a competitive salary ranging from $55,000 to $70,000 per year, along with benefits including dental care, extended health care, life insurance, and RRSP matching. The successful candidate will work in a collaborative environment, engaging with multiple departments to improve service delivery and customer satisfaction.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1429 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
AMZ Prep, Canadian Appliance Source, Catapult Solutions Group Inc., Knowcean Consulting Inc., Nerds Xpress, Inframark, Advanced Digital Data, Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 199 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 199 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.