655 IT & Software Developer jobs in the US
Support Specialist - Tech Support Focus
$35,776 - 99,174
Ali and Company Holding
Mcgee Avenue 49, Ottawa
$35,776 - 99,174
Requirements
Must:
- Proven experience in IT support or help desk roles, with a solid understanding of desktop support and computer networking basics.
- Familiarity with operating systems such as Windows, macOS, and Linux, along with their respective troubleshooting methods.
- Practical experience with VPN configurations, firewall management, LAN/WAN troubleshooting, and best practices in network security.
- Proficient in utilizing ticketing systems like ServiceNow, Jira, or BMC Remedy for managing support requests.
- Strong grasp of software troubleshooting techniques for common business applications, including the Microsoft Office suite.
- Understanding of computer hardware components and basic repair procedures.
- Excellent communication abilities, with the skill to relay technical issues clearly to non-technical users.
- Capability to work independently or collaboratively within a team in a dynamic setting, making it an ideal position for those with a passion for IT support and problem-solving.
Responsibilities
- Provide technical support for desktop and laptop systems, addressing hardware, software, and network connectivity challenges.
- Troubleshoot and resolve issues pertaining to Windows, macOS, and Linux operating systems, along with associated software applications.
- Assist users with VPN access, firewall settings, and LAN connectivity concerns.
- Manage service requests via platforms like ServiceNow, Jira, or BMC Remedy, ensuring prompt resolution and documentation.
- Support networking infrastructure components, including routers, switches, and firewalls, to ensure secure and reliable connections.
- Undertake software troubleshooting for applications across multiple operating systems.
- Perform hardware diagnostics and coordinate necessary repairs or replacements.
- Collaborate with cross-functional teams to efficiently resolve intricate technical issues.
- Communicate effectively with end-users, providing updates and guidance on issue resolution.
Description
We are looking for a committed and detail-focused Support Specialist to become a valuable member of our IT support team. In this role, you will deliver technical assistance to end-users, troubleshoot both hardware and software issues, and guarantee the smooth functioning of computer systems across various platforms. You will have the opportunity to work with a variety of operating systems and network environments, supporting both our internal teams and external clients. We offer a supportive work culture, opportunities for professional growth, and an employee assistance program along with life insurance. The position requires in-person work at our location.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 655 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, Sched LLC, GE Aerospace, D3 Security Management Systems, Nova DBA, Archon Systems Inc, RainCity Rents among others, are currently hiring for Support roles in the United States.
The company with most openings is Govcio LLC as they are hiring for 25 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Govcio LLC as they are hiring for 25 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.