HR IT Applications Manager

- Contribute to defining the product roadmap, manage the complete service lifecycle (design, industrialization, operations, support), and drive system improvements focusing on Workday Payroll and Time Tracking functionalities - Act as a Subject Matter Expert (SME) and Design Authority for Workday configuration in key areas, translating complex business needs (especially Payroll and Time) into effective, scalable IT solutions - Ensure high-quality service delivery, meet agreed service levels (SLAs), manage vendor and integrator performance, and guarantee compliance with IT standards and cybersecurity requirements - Collaborate with cross-functional teams, manage escalations, and foster strong partnerships with local HR and global IT counterparts to align North American demands with the global HR information systems strategy - Conduct detailed analysis sessions for complex business requirements, emphasizing payroll processing, tax regulations, and intricate time management and absence scenarios - Identify gaps, develop workarounds, and propose system design modifications - Design, customize, and rigorously test HR processes within Workday and its integrations, leading configuration, testing, and rollout efforts for implementations or enhancements of modules - Manage upgrades, enhancements, and troubleshooting of existing HR-related systems and applications to maintain optimal integrity and functionality - Monitor and manage adherence to service level agreements (SLAs) and operational level agreements (OLAs) for HR IT services - Act as a key IT contributor to internal clients during crises or system escalations, liaising with internal/external resolution groups to ensure prompt corrective action, particularly concerning production issues impacting payroll deadlines or time entry accuracy - Define and implement continuous improvement actions, manage cost allocation, and collaborate with other IT areas to develop a strategic product roadmap - Maintain comprehensive documentation on functional design, test cases, and knowledge base articles specific to our Workday Payroll and Time Tracking solutions - Support governance efforts and coordinate regular meetings with HR clients, vendors, and global IT partners - Track the performance of system integrators and vendors using contractual key performance indicators (KPIs), initiating and overseeing improvement recommendations