1221 IT & Software Developer jobs in the US

Ace Hardware Home Services jobs

Software Support Analyst, Database focus

$33,650 - 36,060
Ace Hardware Home Services
Safety Road, Aurora
$33,650 - 36,060
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- 3-5 years of experience with ServiceTitan software - 2+ years in the Home Service Industry - Proficient in ServiceTitan and Microsoft Office Suite - Experience managing relationships with internal and external stakeholders - Demonstrated ability to drive innovation in technology and business processes - Strong analytical and problem-solving skills - Ability to adapt to rapidly evolving technology - Self-motivated and proactive in a dynamic work environment

Technologies

Responsibilities

- Provide ongoing support and optimize software platforms for Ace Handyman Services - Serve as a subject matter expert for ServiceTitan and related software - Assist with the onboarding process of new businesses and ensure smooth integration - Resolve franchisee and staff issues via a dedicated support ticketing system - Conduct personalized support sessions for franchisees and staff post-launch - Manage and execute Mergers and Acquisitions process for ServiceTitan tenants - Stay updated on new software features to enhance franchisee utilization - Help setup and optimize ServiceTitan tenants for functionality aligned with business goals - Offer strategic insights to promote efficient use of the ServiceTitan Center of Excellence - Communicate monthly progress updates to franchisees and staff on ServiceTitan implementation

Description


At Ace Hardware Home Services, we pride ourselves on being the most trusted provider of home preservation services, backed by nearly 100 years of Ace Hardwares tradition. We offer competitive pay ranging from $70k to $75k per year, along with a supportive work culture rooted in our core values of Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork. We also provide excellent benefits including a 401(k) with matching contributions from day one, comprehensive health coverage, paid time off, and ongoing career growth opportunities. We believe in investing in our employees and fostering a meaningful career. The position can be remote, although we prefer candidates located in the Denver, CO area.
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