516 IT & Software Developer jobs in the US

Abby Connect jobs

AI Engineer, Technical Lead - San Francisco

$180,000 - 200,000
Abby Connect
Dr Carlton B Goodlett Place 1, San Francisco
$180,000 - 200,000
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Lead
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- 5+ years of practical software engineering experience (not purely architectural) - Proven track record of leading engineering teams - Strong foundation in backend engineering (TypeScript or Python) - Demonstrated experience in at least 2 of the following areas: - RAG pipelines (FAISS, Pinecone, Weaviate, Chroma) - LLM agent workflows (LangChain, CrewAI, custom) - Vector database design, chunking, embedding pipelines - LLM integration and evaluation - Experience deploying production systems (preferably v1 builds) - Comfortable navigating a fast-paced, ambiguous work environment - Strong debugging, code review, and architectural insight Bonus, but advantageous: - Voice AI technologies (ElevenLabs, Whisper, Tymeshift, Twilio Voice, SIP, WebRTC) - Real-time or event-driven systems - Background in early-stage startups - Experience enhancing outsourced engineering teams

Responsibilities

- Build, optimize, and enhance our LLM-powered voice receptionist - Oversee both architecture and implementation across backend, AI/RAG pipelines, and integrations - Collaborate closely with the CEO on strategic initiatives and execution - Evaluate, enforce, and enhance engineering quality within our outsourced team - Deliver production-grade features efficiently, ensuring reliability and observability - Guide and mentor new engineering hires as the team expands, establishing technical direction and development standards AI / LLM Engineering: - Manage RAG, vector search, retrieval quality, hallucination mitigation, and evaluation pipelines - Integrate LLMs (OpenAI, Anthropic, etc.) with tools, memory, and business logic - Create agent workflows and voice orchestration - Optimize latency, cost, and accuracy on a large scale Backend & Full-Stack Engineering: - Develop and maintain modern, production-quality microservices - Primarily utilize TypeScript, Python, and React - Enhance observability, logging, monitoring, CI/CD, and test automation - Employ queues, caching, async pipelines, and distributed system patterns extensively Voice AI / Telephony: - Integrate STT/TTS (ElevenLabs, Whisper, etc.) - Collaborate with telephony partners (Twilio, SIP, WebRTC) Cross-Functional & Leadership: - Work directly with the CEO and Product Manager - Collaborate with operations, voice partners, and support teams - Review and guide our outsourced engineering vendor (Scopic) - Assume technical ownership until future hires are onboarded

Description


At Abby Connect, we are a dynamic customer experience company focused on assisting small businesses in providing personalized, professional, and scalable communication solutions. With over a decade of experience powering client interactions through our live receptionist services, we are now expanding our technological offerings with innovative AI-driven products. Our latest venture, the AI Receptionist Platform, utilizes intelligent voice technology to transform how businesses handle customer calls. We offer a competitive salary between $180K and $200K, comprehensive health benefits, a flexible PTO policy, and significant opportunities for growth as we scale our engineering team. We emphasize a collaborative work environment, valuing input from all team members to shape our products and company with a human-first approach.
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