AI Engineer, Technical Lead

At Abby Connect, we are a rapidly growing customer experience company dedicated to helping small businesses provide personalized, professional, and scalable communication. Our live receptionist services manage thousands of client interactions daily, and we are now enhancing our technology portfolio with AI-driven products that merge human empathy with intelligent automation. We are in search of a seasoned Technical Lead to oversee our AI Receptionist platform, working directly with the CEO and engaging with cross-functional teams in product, operations, and AI. You will play a crucial role in scaling our technology, ensuring its reliability, and delivering an exceptional customer experience. Why Join Us: - Impact: Contribute significantly to the next chapter in Abby Connect’s growth by driving technology for a product already in the market. - Stability + Innovation: We are both profitable and well-established, expanding into new lines of business driven by AI. - Ownership: Influence architectural decisions and shape our technology and team’s growth. - Mission: We believe in a future of customer service that merges human understanding with AI precision. - Collaboration: Work closely with executive leadership to connect product, AI, and operations. Compensation & Benefits: - Competitive salary: $180K–$200K - Comprehensive health, dental, and vision insurance - Paid holidays and flexible paid time off - Opportunities for growth into future engineering leadership roles Our Values: - Human First: We create technology that enhances human connection. - Own the Outcome: We are proactive and take the initiative. - Learn Fast: We test, iterate, and adapt quickly. - Collaborate Openly: Every voice matters in shaping our product and organization. This position requires in-person presence in San Francisco. We look forward to your application!