Senior IT Business Systems Analyst

- Bachelors degree or equivalent practical experience in Information Technology, Computer Science, Business, or a related discipline. - Over 5 years of IT Business Systems Analysis experience, demonstrating the capacity to convert user needs into precise system configurations and enhancement requirements. - Strong ability to transform complex business and technical needs into actionable solutions, collaborating with stakeholders throughout the system lifecycle (SLC) to design, configure, validate, and document enhancements aligned with regulatory, security, and quality standards. - Significant experience supporting IT project Managers or programs from initiation through deployment and closure, with a proven record of accountability for delivery. - 2 to 4 years of business process analysis experience. - Experience conducting feasibility assessments and cost/benefit analyses to facilitate informed prioritization and investment decisions. - Proven understanding of core project management disciplines, including project planning, requirements gathering, risk/issue management, change control, and executive-ready status reporting. - Demonstrated capacity to influence and collaborate across cross-functional, matrixed teams without direct authority, driving alignment and timely decision-making. - Experience managing multiple concurrent initiatives in a fast-paced, geographically-dispersed, or global organization. - Proficiency with Microsoft 365 tools, including advanced functions in Excel, PowerPoint, SharePoint, OneDrive, and Teams. - Hands-on experience with ServiceNow, including incident, request, and change management processes. - Working knowledge of Windows hardware, operating systems, and enterprise infrastructure components, enabling effective issue resolution and solution design discussions. - Ability to meet onsite attendance expectations in accordance with current company policy and team requirements.