1749 IT & Software Developer jobs in the US
IT Service Desk Analyst - ITIL, Helpdesk
$69,000 - 109,000
AMG, Integrated Healthcare Management
Evans Lane 101, Lafayette
$69,000 - 109,000
Requirements
Must:
- Associates degree in IT, Informatics, MIS or a related field (Bachelors degree preferred)/n- CompTIA A+ certification preferred/n- One or more years of experience in a technical support environment preferred/n- Strong understanding of hardware and electronics, particularly desktops, laptops, and common peripherals (printers, scanners)/n- Proficient in Windows desktop operating systems (10-11), Microsoft Office (2021/365), and common desktop applications/n- Excellent written and verbal communication abilities/n- Strong organizational skills/n- Effective problem-solving and troubleshooting capabilities/n- Ability to collaborate well within a team/n- Must be capable of prolonged sitting and lifting heavy equipment (up to 50 lbs.)/n- Willingness to occasionally travel locally
Responsibilities
- Manage and document requests and issues in the IT Service Management system according to established SLAs, ensuring timely processing of tickets/n- Troubleshoot and resolve issues related to accounts, PCs, networks, software, peripherals, and A/V equipment; provide desk-side support when necessary/n- Collaborate with users to gather the necessary paperwork and authorization for new hardware, software, and system requests/n- Deliver exceptional customer service by taking ownership of issues, keeping users informed during ticket resolution, and following up post-resolution for satisfaction/n- Configure, deploy, and support PCs and peripherals for staff, including system imaging, software installation/configuration, resource mapping, profile setup, data migration, and warranty repairs/replacements/n- Create and maintain accurate knowledgebase documentation for requests, issues, and known errors/n- Actively oversee inventory items, ensuring compliance with hardware and software licenses/n- Collaborate with team members on projects concerning new technology and initiatives/n- Provide after-hours support as needed through an on-call rotation/n- Enhance job knowledge by keeping up with industry changes and attending necessary training
Description
At AMG Integrated Healthcare Management, we provide much more than just a job in the healthcare industry; we offer unique career opportunities for individuals eager to be part of a team dedicated to making a positive impact on our patients and hospital teams each day. We invite you to join our corporate division and share your talents. As an employee-owned company participating in an Employee Stock Ownership Plan (ESOP), we empower you to take part in our mission. We are located in Lafayette, spanning eight states, and offer a strong commitment to our employees as our greatest asset. Founded in 1999, we operate 15 post-acute care hospitals, garnering a reputation as a Top-5 Post-Acute Care Hospital System. With a comprehensive benefits package, we support our staff in their professional journey.
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The company with most openings is Jobot as they are hiring for 165 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.
The company with most openings is Jobot as they are hiring for 165 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.