1234 IT & Software Developer jobs in the US
Senior Help Desk Support
$124,000 - 164,000
ALMO DISTRIBUTING PENNSYLVANIA INC
Commerce Way 2709, Philadelphia
$124,000 - 164,000
Requirements
Must:
- Previous experience as an IT Help Desk Technician or Field Technician
- In-depth knowledge of computer systems, hardware, and software
- Basic understanding of networking principles
- Ability to diagnose and resolve technical issues efficiently
- Excellent communication and interpersonal abilities
- Maintaining a professional demeanor at all times
- Strong organizational skills and attention to detail
- Capable of working in a team environment while also demonstrating independence
- Ability to thrive in a fast-paced, dynamic workplace
- Eagerness to learn new technologies and stay updated with industry standards
- Experience with Active Directory and Office 365 is a plus
- Relevant certifications (e.g., CompTIA A+, Microsoft) are advantageous
- Related post-secondary education or college degree is beneficial
Responsibilities
- Provide exceptional customer support at both Tier 1 and Tier 2 levels to internal users requiring assistance with applications and IT hardware
- Conduct troubleshooting through diagnostic techniques and relevant inquiries
- Identify, assess, troubleshoot, and resolve issues to minimize recurrences and helpdesk calls
- Escalate unresolved problems to higher-level support staff
- Log details of all tasks performed, time spent, and resolution steps via the Ticketing System promptly after each incident
- Follow up with users to confirm complete resolution of their issues
- Deploy, install, and manage computers and other devices per corporate guidelines
- Play an essential role in the onboarding process, ensuring new team members are set up promptly
- Assist in monitoring and maintaining an inventory of all company hardware and software
- Perform related duties as necessary
Description
We are a hybrid remote workplace located in Philadelphia, PA, and we pride ourselves on being an Equal Opportunity Employer. We ensure that our recruitment and hiring processes prioritize qualified candidates without bias regarding race, religion, gender, sexual orientation, disability, or veteran status. We are looking for dedicated individuals to join our team and provide top-notch support in a complex computing environment, with ample opportunity for professional growth.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1234 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Elim Solutions, GE Aerospace, D3 Security Management Systems, GoBolt, Combat Computers Inc., Infovirtuel, LOGO.com among others, are currently hiring for Support roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 67 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Kforce Technology Staffing as they are hiring for 67 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.