Managed Services Specialist

- *Competencies:* - Active Listening – I can effectively attend to, convey, and understand the comments and questions of others. - Adaptability – I am capable of adjusting to changes in the workplace. - Assertiveness – I can confidently act to complete a task or defend a position or idea. - Conflict Resolution – I can handle situations involving conflict effectively. - Decision Making – I am able to make crucial decisions while adhering to company policies. - Delegating Responsibility – I can assign authority and task responsibilities to suitable individuals. - Honesty / Integrity – I value truthfulness and credibility in the workplace. - Innovative – I seek creative solutions beyond conventional approaches. - Problem Solving – I am adept at proactively addressing work-related challenges. - Relationship Building – I can cultivate effective relationships with customers and colleagues. - Resource Management – I am proficient in managing the proper use of equipment, facilities, materials, and personnel. - Strategic Planning – I can develop a vision for the future and foster a culture to achieve long-term goals. - Time Management – I effectively organize and complete tasks within established deadlines. - *Required Experience:* - I have 3-5 years of experience troubleshooting Microsoft Windows endpoints in domain environments. - I have 3-5 years of experience working in an IT service desk role. - *Preferred Experience:* - I possess 1-3 years of experience in a Managed Service Provider (MSP). - I have 1-3 years of experience in a customer-facing IT consulting role. - I have 3-5 years of experience in systems administration. - I have 3-5 years of experience in network administration. - *Required Skills, Education, and/or Certifications:* - I hold an associate degree in a technology-related area or have a combination of education and relevant experience. - I am customer service oriented. - I have advanced knowledge of Microsoft Windows Operating System. - I have basic knowledge of network printing and antivirus software packages. - I possess fundamental knowledge of core server administration within Microsoft Windows Server and Mac OS. - I have a basic understanding of mobile operating systems: Apple iOS and Android. - *Preferred Skills, Education, and/or Certifications:* - I have a bachelor’s degree in a technology-related field. - I possess basic knowledge of Sonicwall, Juniper, and Ubiquity networking infrastructure. - I have a basic understanding of ConnectWise Manage, VMware vSphere, and HyperV. - I am familiar with Acronis Backup. - I hold one or more of the following certifications: A+, Network+, Server+, Microsoft Azure, Microsoft O365. ---