3terra application and infrastructure specialist

- Maintain healthy client environments and manage support escalations - Conduct investigations and resolve technical issues within the DQA platform for clients - Monitor DQA installations in client systems and escalate to development teams as necessary - Analyze logs (Seq, Windows Event Viewer) to detect problems proactively - Collaborate with the Customer Success team to prioritize fixes - Document all activities in our ticketing system comprehensively - Oversee Windows Server environments, including user groups, disk space, and maintenance tasks - Troubleshoot desktop and server complications, including operating system reinstalls - Use foundational networking skills to resolve connectivity issues - Work with client IT teams to address environment-related issues - Provide support for Azure cloud infrastructure as needed - Regularly patch and upgrade client DQA installations - Set up new client installations from start to finish - Manage quality assurance for each release: smoke tests, regression checks, and post-deployment stability assessments - Identify improvements for smoother releases and reduction of support tickets - Leverage automation and scripting to reduce repetitive tasks - Keep documentation and playbooks updated for team continuity - Ongoing updates of processes as features, clients, and infrastructure evolve