557 IT & Software Developer jobs in the US
IT Support Specialist - Technical Support Tech
$65,000 - 80,000
253 Shop Technologies
Stewart Street 115, Seattle
$65,000 - 80,000
Requirements
Must:
- Proven background in technical support or desktop support roles within a corporate or enterprise setting.
- Strong expertise in operating systems such as Windows, macOS, and Linux.
- Hands-on experience with networking concepts including LAN/WAN configuration, VPNs, firewalls, and network security best practices.
- Familiarity with IT support tools like BMC Remedy, ServiceNow, ticketing systems, and Jira for managing incidents.
- Proficient in troubleshooting both hardware components and software applications efficiently.
- Exceptional communication skills to connect with users of varying technical skill levels.
- Previous experience with IT infrastructure components such as routers, switches, and servers is a plus.
Responsibilities
- Provide technical assistance to end-users for hardware, software, and network issues across various platforms including Windows, macOS, and Linux.
- Diagnose and rectify software-related issues tied to operating systems, applications like Microsoft Office, and specialized tools such as BMC Remedy, ServiceNow, and Jira.
- Oversee computer hardware management, including desktops, laptops, VPN configurations, firewalls, and LAN setups.
- Assist with computer management duties such as system updates, user account administration, and security measures.
- Maintain IT infrastructure by configuring and troubleshooting network equipment like routers and switches.
- Deliver help desk support through ticketing systems to guarantee timely resolution of user inquiries.
- Document support activities and solutions by utilizing tools like Jira or ServiceNow for efficient tracking and reporting.
- Effectively communicate with users to comprehend issues and provide clear instructions on resolving technical challenges.
Description
We are in search of a skilled and proactive IT Support Specialist to become part of our technology team. This position involves delivering technical support, managing computer systems, and ensuring our IT infrastructure operates seamlessly. We seek a candidate with strong problem-solving capabilities, excellent communication skills, and a thorough understanding of diverse operating systems and network configurations. This role provides an exciting opportunity to work in a vibrant environment where customer service and technical proficiency are vital. We offer a full-time position, competitive pay ranging from $65,000 to $80,000 annually, along with benefits including 401(k), dental and health insurance, and paid time off. This role is based in-person.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 557 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
bunny.net, Murmuration, BALANCED+ INC., Hard Rock Digital, Thales, Giesecke+Devrient, Journey Freight International among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 93 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 93 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.